Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to circumstances beyond our control (carrier delays, weather, customs).

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24-48 hours.

Domestic Shipping

We currently ship to all 50 U.S. states.

International Shipping

We currently only ship within the United States. We do not offer international shipping at this time.

Order Changes & Address Errors

If you need to make a change to your order (shipping address, size, etc.), contact us at support@bay-swag.com as soon as possible. Once an order has shipped, we are unable to make changes.

We are not responsible for orders shipped to an incorrect address provided by the customer at checkout. Please double-check your shipping information before completing your purchase.

Lost or Stolen Packages

Nothing Bout Us Regular is not liable for packages lost or stolen after being marked as delivered by the carrier. If your tracking shows delivered but you have not received your package, please contact the shipping carrier directly to file a claim, and reach out to us at support@bay-swag.com so we can assist where possible.

Damaged Items

If your order arrives damaged, please contact us at support@bay-swag.com within 7 days of delivery with photos of the damaged item and packaging, and refer to our Refund Policy for next steps.

Questions

For any shipping questions, contact us at support@bay-swag.com.