Refund policy

Refund Policy

We will not grant a refund, credit your account, or replace a printed product unless:

  • the product was misprinted
  • the product was damaged (excluding damages during delivery)
  • the product does not match the order information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.)

We have sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. To request a refund, credit, or replacement, send a photo and a brief explanation of the problem to support@bay-swag.com within 15 days of delivery.

We will not grant a refund, credit, or replacement solely because:

  • the item was unsatisfactory for any reason (excluding mismatched order information)
  • the shipping provider did not complete delivery, or delivery was late

In these cases, you must place a new order, or the recipient must resolve the delivery dispute directly with the shipping provider.

Refunds

Once we receive and inspect your claim, we'll email you to confirm approval or rejection.

If approved, your refund will be processed to your original payment method within 5–7 business days. Original shipping costs are non-refundable.

Late or missing refunds

If you haven't received your refund:

  1. Check your bank account again.
  2. Contact your credit card company — posting can take time.
  3. Contact your bank — there's often processing delay.
  4. Still nothing? Contact us at support@bay-swag.com.

Exchanges

We only replace items that are defective or misprinted. If you need a size exchange due to a printing/fulfillment error on our part, email support@bay-swag.com and we'll provide instructions.

International exchanges are not currently offered due to shipping cost. Contact support@bay-swag.com with concerns.